Frequently Asked Questions
Also see our Learning Center for scientific and technical questions.
General Questions
Can I get an IRS W-9 form for Hooke?
Click here to download it (pdf). Our Federal ID number (EIN) is 20-8823140.
Can I visit?
We welcome lab visits from contract research customers. Visits are by appointment only; please contact us to arrange a mutually convenient time.
Can you provide reporting information about your company?
Hooke Laboratories, Inc. is a woman-owned small business according to the definitions of the United States Small Business Administration.
We are a subchapter S corporation organized in the Commonwealth of Massachusetts (USA).
Our NAICS codes are 325414, "Biological Product (except Diagnostic) Manufacturing" and 541380, "Testing Laboratories"
Our SIC codes are 2836, "Biological Products, Except Diagnostic Substances" and 8734, "Testing Laboratories".
Our DUNS number is 944670723.
Our Federal ID number (EIN) is 20-8823140.
Where does the name "Hooke" come from?
Hooke Laboratories is named after Robert Hooke, F.R.S. (1635-1703), the world’s first professional scientist and discoverer of the biological cell.
Product Questions
Do you offer discounts?
We offer discounts only for large quantity orders. Because most of our products have a short shelf life, we prepare each order on the day it is shipped. Our quantity discounts apply only to orders to be shipped in a single day; the discount reflects efficiencies from preparing larger quantities at one time. Please see our discount schedule for details.
Can you provide a price quotation on my product order?
All pricing information for your product order is available online. Please see our ordering page for details. (Please contact us for contract research quotations.)
Do you ship internationally?
Yes. Please see our ordering page for more information.
Contract Research Questions
How soon can you start our study?
This depends partly on our project schedule, but in most cases we can start in less than 2 weeks from the time we have an executed services agreement and have received your initial payment on the project.
We can usually provide you with a detailed quotation within a few days of your request. Depending on the complexity of the study, we may need to ask about details of your study before preparing the quotation, and you may decide to ask for changes or additions after reviewing our initial quotation.
We generally receive mice within 3 or 4 days of placing the order; then allow 7 days for your mice to acclimate to our lab before the study begins.
Do you have a standard Master Services Agreement (MSA)?
Yes we do. You can download it here as a Word document. This agreement has been used with many customers.
Of course, we are open to reasonable changes, as well as using your own agreement.
Does signing the MSA commit us to anything?
No. The agreement is structured so that you can sign it without committing to a project – each project is covered by a separate Project Addendum (which references our quotation).
Can we make changes in our study after the project has started?
Generally, yes. We try to be very flexible – we want our customers to feel just as comfortable working with us as with their own in-house scientists.
As your study progresses you may want to add or delete groups, lengthen or shorten the study, change procedures, etc., based on interim results.
We are happy to accommodate changes whenever it's practical to do so.
Our standard MSA allows project changes to be approved via email – we'll inform you of any effect on price (increase or decrease) and a duly authorized agent of the customer can approve the change via email.
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